What You Gain

Precision Behind The Scenes

Perfection in Experience

A private household or palace performs at its highest level when people, processes, and place work in harmony. The right systems bring structure, clarity, and consistency, ensuring the environment feels calm, organised, and flawlessly supported.

For principals and private offices, the result is simple: reliable service, controlled operations, and a home that functions exactly as intended.

The Expertise Behind The Company

EMS LLC is led by Kris T. Kristoffersen, a Swiss hospitality professional with twenty-five years of experience managing UHNW and royal households across Europe, the United Kingdom, North Africa, and Saudi Arabia.

His professional background blends Swiss and international luxury hospitality experience with private-estate operational leadership and a deep understanding of Middle Eastern household culture and expectations.

The approach is rooted in real-world implementation, aligning people, processes, and back-of-house systems so that estates operate with quiet consistency and a level of service befitting UHNW and royal living.

A Philosophy Designed

Around Your Estate

Operational Optimisation

• Luxury living is created through simplicity, not complications.
• Excllence is built through standards, discipline, and aligned teams.
• People shape the experience, and technology strengthens reliability

Values That Shape Your Operations

How Your Estate Benefits

Private estates perform best when three elements are aligned:
People
Teams that understand expectations, roles, and service standards.
Processes
Clear procedures that reduce errors and create consistency.
Places
Back-of-house spaces and logistical layouts that support efficiency and safety.

When these dimensions reinforce one another, the estate becomes calmer, more reliable, and easier to operate.
People understand expectations. Processes create consistency. Spaces support service flow. The estate becomes calm, reliable, and easy to manage.

Service Areas

Operational Optimisation
Alignment of routines, workflows, and service standards to create a more efficient and predictable household. Documentation, structured processes, and practical implementation.

Back-of-House Design Advisory
Layouts and BOH environments are shaped around real service needs. Kitchen planning, circulation design, staff areas, and operational logistics that support service rather than hinder it.

Household Staffing, Training, and Recruitment
Clear structure and role definition, combined with training that elevates confidence and consistency across teams.

F&B and Hospitality Service
Enhanced guest experience through refined dining, beverage service, and event execution inspired by world-class hospitality.

Vendor and Procurement Advisory
Transparent evaluation and coordinated purchasing decisions that protect quality and optimise long-term efficiency.

Facility and Preventive Maintenance Coordination
Calendarized maintenance routines, readiness planning, snag management, and consistent property oversight.

Sustainability and Innovation
Practical adoption of modern solutions, such as energy and water efficiency, waste reduction, and responsible procurement.

Digital Estate Support
Operational dashboards, digital checklists, asset logs, and compliance calendars that bring clarity without overcomplication, reducing administrative burden and freeing more time for service.

Why This Matters

• Greater operational clarity.
• More confident and capable staff.
• Supportive, well-designed back-of-house environments.
• Higher guest readiness and smoother daily flow.
• Reduced operational risk and fewer service failures.
• A calmer, more structured estate for the family.

The Result

• An estate that runs quietly, smoothly, and consistently.
• A home where every detail supports the next.
• A level of service appropriate for those accustomed to the very best.